Jackpotopia — Support
Email contact@hnhgames.com and we will get back to you. For purchase problems, please include the order number from your Apple or Google receipt.
Common questions
I bought coins but did not get them.
Close the game completely and open it again — unfinished purchases are delivered when the game
starts. If the coins still have not arrived, email us with the order number from your receipt.
Can I get a refund?
Refunds are handled by the store you bought from. On iPhone or iPad use
reportaproblem.apple.com; on Android
see your order history in Google Play.
Why can I not buy coins?
Purchases are not available in some regions, currently including the U.S. state of Washington.
Free coins and every machine are still available to you.
I ran out of coins.
Free coins come back on their own: the time bonus fills every 15 minutes, the daily bonus resets
every day, and a free refill is offered when you cannot place a bet (after your first day, refills have a 30-minute wait).
How do I keep my coins if I change devices?
Open Settings (the gear in the lobby) and tap Sign in with Google on
Android or Sign in with Apple on iPhone and iPad. On the new device, sign in with the same
account. Progress cannot move between Android and iPhone.
I changed devices or reinstalled the game and lost my coins.
If you had signed in, sign in again with the same account. If not, your progress was saved only on the old
device; restoring your iCloud or Google backup may bring it back, otherwise we cannot recover it.
How do I delete my account?
Settings → Delete account. See Delete your account.
Can I win real money?
No. Jackpotopia is for entertainment only. Coins have no cash value and cannot be cashed out.
How do I stop sharing gameplay data?
Open a machine, tap Info, and switch Share gameplay data off.
See our Privacy Policy.