Jackpotopia — Privacy Policy
The short version. Jackpotopia has no accounts and does not ask for your name, email or anything else that identifies you. Your coins and progress stay on your device unless you choose to sign in to save them. If you allow it, the game sends anonymous gameplay statistics so we can balance it. You can say no, and nothing about the game changes.
1. Your game data is stored on your device
Your coins, level, bonuses and settings are saved on your device only. They are not sent to us unless you sign in (section 2). If your device backs up apps (iCloud or Google backup), this save may be included in that backup under your own Apple or Google account.
2. Saving your progress — only if you sign in
Signing in is optional. If you tap Sign in with Google (Android) or Sign in with Apple (iPhone and iPad) in Settings, we create an account in Firebase Authentication and keep a copy of your game progress — the values listed in section 1 — in Cloud Firestore, so you can continue on another device. The copy is updated while you play.
The account holds a random user ID, the sign-in method, and the details your sign-in provider shares: with Google, your name, email address and profile picture; with Apple, nothing beyond the user ID, because we do not request your name or email. We use these only to sign you in and restore your progress, and never for advertising.
You can sign out at any time. Settings → Delete account deletes the saved copy and the account; the progress on your device stays, and you keep playing as a guest.
3. Gameplay statistics — only if you agree
The first time you open Jackpotopia, we ask whether you are willing to share anonymous gameplay data. Until you say yes, nothing is sent. The app ships with collection switched off, so this is true from the very first second the app runs.
If you agree, the game records these events:
spin_batch— a summary of every 25 spins: total bet, total win, average and largest win, coin balance, level and machinecoins_earned— free or bought coins received, and from where (time bonus, daily bonus, level-up reward, refill, purchase)balance_zero— your coins ran out: level, number of spins, and minutes since you installed the gamestore_open,offer_view,offer_tap— the coin store was opened, which offers were shown, and which one you tappediap_success/iap_fail— a coin purchase completed (product and coins delivered) or did not (cancelled, error, or not available in your region)bet_change,machine_open,level_up— bet size changes, which machine you opened, and level-ups- which screen you are on (lobby, machine, store), your level band (for example “5–9”) and whether you have ever made a purchase
Alongside these, Google Analytics for Firebase records a few standard events of its own — the first launch, the start of a session, time spent in the app, and completed in-app purchases (product, price and currency, as reported by the App Store or Google Play) — and a randomly generated app instance identifier, your device model and operating system version, app version, language setting, and a country derived from your IP address. Your IP address itself is not stored.
4. Purchases
Coin purchases are handled entirely by Apple (App Store) or Google (Google Play). We never see your name, payment card or billing address. The store tells the app which product was bought and gives it a transaction number; the app uses these only to deliver your coins and to make sure a purchase is not delivered twice. Recent transaction numbers are kept on your device for that purpose.
5. Region check before purchases
Coin purchases are not available in some places (currently the U.S. state of Washington). When you open the coin store and your store account is set to the United States, the app asks our server, run on Cloudflare Workers, for the country and state of your connection. The server works this out from your IP address, returns only the country and state, and does not store anything. The answer is kept on your device for 24 hours. This check runs whether or not you agreed to gameplay statistics, because it is needed to follow the law; it does not run for store accounts outside the United States.
6. What we never collect
- Your phone number — and nothing about you at all unless you choose to sign in (section 2)
- Your advertising identifier — we switch it off at build time, and the game has no ads
- Your precise location
- Contacts, photos, files, or anything else on your device
We do not sell data, and we do not share it with advertisers.
7. Who processes it
Gameplay statistics are processed by Google LLC through Google Analytics for Firebase, and sign-in and saved progress through Firebase Authentication and Cloud Firestore, acting as our processor (Firebase Privacy and Security). The region check is processed by Cloudflare, Inc. (Cloudflare Privacy Policy). Game updates (new machines and fixes) are downloaded from Expo (650 Industries, Inc.) when the app starts; to pick the right update, the app sends its version, platform and a random installation identifier that is not linked to you (Expo Privacy Policy). These companies may process data on servers outside the Republic of Korea and outside your own country.
8. How long it is kept
Saved progress and your account are kept until you delete them in Settings or ask us to. Gameplay event data is deleted automatically after 14 months. Aggregate statistics — counts and averages that describe no individual — may be kept without a time limit.
9. Your choices
You can change your mind at any time: open Settings (the gear in the lobby) or a machine's Info, and switch Share gameplay data off. Collection stops immediately. Declining changes nothing about the game.
If you are in the European Economic Area or the United Kingdom, the legal basis for gameplay statistics is your consent (GDPR Article 6(1)(a)), which you can withdraw as above; the region check relies on our legal obligations and legitimate interest in complying with local law (Article 6(1)(c) and (f)). You have the right to access, correct or delete your data and to complain to a supervisory authority. Because we hold no identifier that links data to you as a person, we may not be able to find a specific player's records; switching collection off stops anything further from being sent. California residents: we do not sell or share personal information as those terms are defined in the CCPA.
10. Age
Jackpotopia is a social casino game intended for adults (18+). It is not directed to children, and we do not knowingly collect data from children. If you believe a child has sent us data, please contact us and we will delete what we can identify.
11. Changes
If what we collect changes, we will update this page, and if the change is significant we will ask you again in the game.
12. Contact
H&H Games (HNH CO., LTD.), Republic of Korea
contact@hnhgames.com